Terms and Conditions

1. Who is ridaya.qa?

ridaya.qa is a trademark of RIDAYA TRADING WLL, a company based in Qatar.

The domain name www.ridaya.qa is owned by RIDAYA TRADING WLL.

In this document, we refer to ourselves as “ridaya.qa”, “we”, “us”, or “our”, and we refer to you as “you”, “your”, or “Customer”.

We refer to “Merchant” as “stores” or “retailers.”

What does ridaya.qa do?

We are an online platform for smartphones, accessories, and other electronic products across Qatar, and we are the provider of the Services.

The Services are made up of the following:

- Online Shopping: Communicating information to you about smartphones, accessories, and other electronic products available at stores, and allowing you to shop through our online portal. Orders through call/WhatsApp have limited access.

- Delivery: Products purchased on our platform will be delivered to the address specified in your Registration or Order.

- Delivery timeframe: Products are typically delivered within 1–3 days depending on the order slip details. Delivery times are estimates only and delays may occur. If delivery is delayed, ridaya.qa will inform you accordingly.

- Deemed receipt: If you do not receive your Product by the projected delivery date, you must immediately inform ridaya.qa customer care.

- Customer’s failure to take delivery: If the Customer fails to take delivery of Products (other than for reasons beyond their reasonable control), ridaya.qa reserves the right to cancel the order.

Agreement: We may update these Terms at any time, and changes will be posted online.

The Agreement exists between you and us from the time you use our Services until you stop using them and notify us (by post or email at support@ridaya.qa) that you no longer wish to be bound. Continued use indicates acceptance of the updated

Agreement.

Scope of Use: ridaya.qa is for non-commercial, personal use only. You may access our website/app through standard browsers but not through automated tools (robots, spiders, scrapers, etc.). Public search engines may index our content for searchable indices.

Place restrictions: ridaya.qa is directed solely to users in Qatar. We do not warrant availability or suitability outside Qatar.

Age restrictions: You must be 18+ with valid Visa/QID to order.

Prevention on use: We reserve the right to prevent you from using the platform at any time for any reason.

2. Account

- Registration: Some services may require account registration. Guest checkout is allowed but with limited access.

- How to Register: You must provide your name, postcode, email, and other details.

Correct details are your responsibility.

- Passwords: You are responsible for keeping your password secure. We are not liable for misuse due to disclosure.

- Valid email: Accounts must be registered with a valid personal email address.

Invalid/temporary emails may lead to closure.

- Emails: ridaya.qa may send administrative and promotional emails. You can opt-out of promotional emails at any time.

3. Limitation of Liability

In no event shall ridaya.qa (including officers, directors, employees, agents, partners, licensors, and logistics) be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to:

- loss of data, programs, or content,

- service interruptions,

- procurement of substitute services,

- physical damages, injury, or emotional distress.

This applies to the maximum extent permitted by law.

4. Rules of ridaya.qa Usage

- Errors and omissions: We will correct errors as soon as possible after being notified.

- Stop/Block Access: ridaya.qa may block or remove content violating these Terms

and may close accounts for violations.

- Multiple Accounts: Multiple accounts are not allowed. Misuse may result in action

across all accounts.

- Technology: We do not guarantee compatibility with all browsers, devices, or operating systems.

- Withdrawal: We may withdraw information or features at any time.

5. Suspension & Termination

- Accounts may be suspended or terminated for violations.

- We will cooperate with law enforcement as required.

6. Payment

ridaya.qa accepts only online payments.

7. Data Protection

Please see our Privacy Policy for details on how we collect, use, and protect your

information.

8. Indemnification

You agree to indemnify ridaya.qa and its officers, directors, employees, and agents against any claims, damages, or expenses arising from your misuse of the Services or breach of these Terms.

9. Questions & Complaints

If you have any questions or complaints, please contact ridaya.qa via the “Contact Us” page. We will liaise with Merchants on your behalf.

10. Cancellation of Transactions/Orders

Orders may be cancelled by the Seller (or through ridaya.qa) due to product unavailability, quantity errors, or incorrect pricing. Seller may request additional verification before processing orders.

11. Return Policy for Products Within Qatar

The ridaya.qa Return Policy applies within Qatar.

- Products can be returned if defective, damaged, missing parts, or not as described.

- Refund/replacement is subject to verification.

- Some products (non-returnable items, buyer’s remorse, opened packages, etc.) are not eligible.

- 7-day money-back guarantee applies if the product is unused, sealed, and in re-sellable condition. Delivery and transaction charges will be deducted.

- Refunds will be processed only in Qatari Riyals.

12. Warranties

- We are not responsible for warranty terms, product delivery, refunds, or cancellations; these are the Seller’s responsibility.

- ridaya.qa does not guarantee pricing accuracy. Any error in pricing is the Seller’s responsibility.

- ridaya.qa assumes no liability for product unavailability or delivery delays caused

by Sellers.

13. Delivery Conditions

- Free delivery within Doha.

- Deliveries outside Doha up to 20km from our warehouse are free.

- For deliveries beyond 20km(Up to 30km), an additional QAR 15 applies. For deliveries beyond 30km(up to 50km), an additional QAR 30 applies. Above 50km an additional QAR 60 applies

Ridaya.qa – E-Voucher Terms & Conditions

Welcome to Ridaya.qa (“Ridaya”, “we”, “us” or “our”). These Terms & Conditions (“Terms”)

govern your access to and use of the Ridaya.qa website, platform and services, including

the purchase and delivery of electronic vouchers, gift cards, digital codes and other digital

products (“E-Vouchers”).

By accessing our website, placing an order or purchasing an E-Voucher from Ridaya.qa, you

acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our

products.

1. About Ridaya.qa

Ridaya.qa operates as an online seller and distributor of E-Vouchers purchased directly

from the relevant brands, merchants or authorized suppliers.

The E-Vouchers offered on Ridaya.qa may be issued, activated, controlled, redeemed or

serviced by the respective brand or merchant (“Brand/Merchant”).

Ridaya.qa is not the issuer of the underlying goods or services represented by an E-Voucher

unless expressly stated otherwise.

2. E-Voucher Purchase

2.1 E-Vouchers are digital products and may be delivered electronically by email, SMS,

WhatsApp, customer account, website notification or another electronic method selected

by Ridaya.qa.

2.2 The customer is responsible for providing accurate contact and delivery information at

the time of purchase.

2.3 Ridaya.qa shall not be responsible for delays or non-delivery resulting from incorrect,

incomplete or inaccessible customer information supplied by the customer.

2.4 The customer must carefully review the E-Voucher details, including brand, value,

currency, applicable country/territory, expiry date, redemption method and restrictions

before completing the purchase.

2.5 By completing an order, the customer confirms that the information provided is correct

and that the selected E-Voucher is suitable for the customer's intended use.

3. Pricing and Payment

3.1 All prices displayed on Ridaya.qa are subject to change without prior notice, except

where an order has already been accepted and paid for, subject to applicable law.

3.2 Ridaya.qa may use third-party payment service providers and payment gateways to

process transactions.

3.3 An order is not considered fully confirmed until payment has been successfully

received and verified by Ridaya.qa or its payment provider.

3.4 Ridaya.qa reserves the right to place an order on hold, request additional verification,

reject or cancel an order where a transaction appears suspicious, fraudulent, unauthorized,

duplicated, technically irregular or otherwise presents a reasonable security or financial

risk.

3.5 Ridaya.qa may limit the quantity, value or frequency of purchases made by a customer

or payment method where reasonably necessary to prevent fraud, abuse or unauthorized

transactions.

4. Fraud Prevention and Transaction Verification

4.1 To protect customers and Ridaya.qa against fraud, Ridaya.qa may conduct reasonable

verification checks before delivering an E-Voucher.

4.2 Verification may include, where reasonably necessary and legally permitted, confirming

customer details, payment information, transaction history, order information or other

information relevant to the security of the transaction.

4.3 Ridaya.qa may delay delivery while a transaction is undergoing security verification.

4.4 If Ridaya.qa reasonably suspects fraud, unauthorized payment, misuse of a payment

instrument, identity misrepresentation, multiple-account abuse, chargeback abuse or any

other suspicious activity, Ridaya.qa may suspend or cancel the affected transaction and

take appropriate steps permitted by applicable law.

4.5 Ridaya.qa may cooperate with payment providers, banks, card issuers, law-

enforcement authorities and relevant service providers where necessary to investigate

suspected fraud or unlawful activity.

5. Delivery of E-Vouchers

5.1 E-Vouchers may be delivered immediately or within the delivery period stated on the

relevant product page.

5.2 Delivery times may vary depending on payment verification, technical issues, supplier

systems, stock availability and other circumstances beyond Ridaya.qa's reasonable control.

5.3 Customers must check their email, SMS, WhatsApp messages, customer account and

spam/junk folders where applicable.

5.4 Once an E-Voucher has been successfully delivered to the customer's designated email

address, telephone number, WhatsApp account or customer account, the customer is

responsible for keeping the voucher code secure.

5.5 Ridaya.qa will not be responsible for loss resulting from the customer voluntarily

sharing, forwarding, publishing, disclosing or otherwise allowing another person to access

an E-Voucher code.

6. E-Voucher Codes and Security

6.1 E-Vouchers and their codes should be treated as equivalent to cash where the

applicable Brand/Merchant permits redemption without further verification.

6.2 Customers must not publicly disclose, post, resell, distribute or otherwise expose an E-

Voucher code unless expressly permitted by the applicable Brand/Merchant.

6.3 Ridaya.qa is not responsible for an E-Voucher that has been redeemed by another

person after the voucher code has been disclosed, shared, forwarded, compromised or

accessed through the customer's device, email account, messaging account or other

electronic account.

6.4 Customers should contact Ridaya.qa immediately if they believe that an E-Voucher has

been delivered incorrectly or that there is an issue with the voucher.

7. Redemption of E-Vouchers

7.1 E-Vouchers are subject to the terms, conditions, restrictions, locations, validity periods

and redemption rules imposed by the applicable Brand/Merchant.

7.2 Before purchasing, customers should review the applicable redemption restrictions

displayed on Ridaya.qa.

7.3 Unless expressly stated otherwise, Ridaya.qa does not control the Brand/Merchant's

redemption systems, point-of-sale systems, websites, applications, stores, employees or

internal policies.

7.4 Ridaya.qa shall not be responsible for a Brand/Merchant refusing redemption where

the refusal is based on a valid voucher restriction, expiry, geographical restriction, product

restriction, merchant policy or other condition disclosed to the customer.

7.5 Where a customer believes that a valid E-Voucher has been incorrectly rejected,

Ridaya.qa may assist in communicating with the relevant Brand/Merchant, but the final

resolution may depend on the Brand/Merchant's verification and policies.

8. Expiry and Validity

8.1 Each E-Voucher may have an expiry date or validity period specified by the

Brand/Merchant.

8.2 Customers are responsible for checking and using the E-Voucher before its expiry date.

8.3 An expired E-Voucher may not be accepted by the Brand/Merchant.

8.4 Ridaya.qa shall not be responsible for an E-Voucher becoming unusable because the

customer failed to redeem it within the applicable validity period, subject always to any

mandatory rights under applicable law.

9. Refunds, Cancellations and Returns

9.1 Because E-Vouchers are digital products, once an E-Voucher has been delivered,

revealed, activated or redeemed, cancellation or refund may be restricted, subject to

applicable law and the specific terms applicable to the relevant E-Voucher.

9.2 Ridaya.qa may refuse a refund where an E-Voucher has already been redeemed,

activated, transferred, disclosed or otherwise used, except where a refund is required by

applicable law or where Ridaya.qa determines otherwise.

9.3 Where an E-Voucher has not been delivered, has been incorrectly issued, is technically

defective, or is otherwise subject to a valid claim, Ridaya.qa may investigate the matter and,

where appropriate, provide a replacement or refund in accordance with applicable law and

the circumstances of the case.

9.4 Where a refund is approved, Ridaya.qa may refund the amount through the original

payment method or another lawful method determined by Ridaya.qa.

9.5 Processing times for refunds may depend on the payment provider, bank or card issuer.

9.6 Ridaya.qa will not be required to provide a refund merely because a customer has

changed their mind after purchasing an E-Voucher, except where required by applicable

law.

10. Chargebacks and Payment Disputes

10.1 Customers agree to contact Ridaya.qa first regarding any genuine transaction or E-

Voucher issue before initiating a payment dispute or chargeback, where reasonably

possible.

10.2 A customer must not initiate a fraudulent, misleading or unauthorized chargeback for

an order that was validly purchased and delivered.

10.3 If a chargeback is received, Ridaya.qa may provide the payment provider, bank or card

issuer with relevant transaction records, order details, delivery records, communications

and other evidence necessary to investigate and respond to the dispute.

10.4 Nothing in this section limits any rights or remedies available to the customer under

applicable law.

11. Incorrect Orders

11.1 Customers are responsible for reviewing their order before completing payment.

11.2 Where a customer purchases the wrong brand, denomination, currency, country,

product or quantity, Ridaya.qa may not be able to cancel or amend the order once

processing or delivery has commenced.

11.3 Any request for cancellation or correction must be submitted as soon as possible after

placing the order.

11.4 Ridaya.qa will consider such requests reasonably, subject to the status of the E-

Voucher and applicable law.

12. Brand/Merchant Terms

12.1 Each E-Voucher may be subject to additional terms imposed by the relevant

Brand/Merchant.

12.2 These may include restrictions concerning:

 expiry dates;

 redemption locations;

 online or in-store use;

 eligible products or services;

 minimum purchase requirements;

 partial or full redemption;

 geographical restrictions;

 promotional exclusions;

 replacement policies; and

 other Brand/Merchant-specific conditions.

12.3 Customers are responsible for reviewing the relevant Brand/Merchant terms before

purchasing or redeeming an E-Voucher.

13. Brand/Merchant Changes

13.1 Ridaya.qa is not responsible for changes made by a Brand/Merchant to its stores,

websites, applications, services, redemption procedures, operating hours, product

availability or other commercial policies after an E-Voucher has been purchased.

13.2 Where a Brand/Merchant discontinues a product or service, becomes unable to honor

an E-Voucher, or materially changes the redemption terms, Ridaya.qa will reasonably assist

customers where possible, subject to the rights and obligations of the Brand/Merchant and

applicable law.

14. Errors, Technical Problems and Availability

14.1 Ridaya.qa takes reasonable steps to maintain accurate product information and

website functionality.

14.2 However, errors may occasionally occur, including pricing errors, technical errors,

inventory errors, description errors or system failures.

14.3 Where an obvious error occurs, Ridaya.qa may investigate the transaction and, where

legally permitted, correct the error, cancel the affected transaction and/or refund the

amount paid.

14.4 Ridaya.qa does not guarantee that the website, payment gateway, delivery system or

voucher delivery service will always be available, uninterrupted or error-free.

15. Limitation of Responsibility

15.1 To the maximum extent permitted by applicable law, Ridaya.qa shall not be

responsible for losses caused by:

a. incorrect customer information;

b. customer disclosure or misuse of an E-Voucher code;

c. unauthorized access to the customer's email, telephone, WhatsApp, device or account;

d. failure to redeem an E-Voucher before expiry;

e. Brand/Merchant policies or restrictions;

f. Brand/Merchant system failures or refusal of redemption for valid reasons;

g. internet, telecommunications, payment gateway or banking failures;

h. events outside Ridaya.qa's reasonable control; or

i. fraudulent or unauthorized activity caused by the customer's own actions or failure to

protect their account or voucher.

15.2 Nothing in these Terms excludes or restricts any liability, responsibility or consumer

right that cannot lawfully be excluded or restricted under the laws of the State of Qatar.

16. Customer Accounts

16.1 Customers are responsible for maintaining the confidentiality of their account

credentials.

16.2 Customers must immediately notify Ridaya.qa if they suspect unauthorized access to

their account.

16.3 Ridaya.qa may suspend or restrict an account where reasonably necessary to prevent

fraud, abuse, security threats or unlawful activity.

17. Prohibited Activities

Customers must not:

 use Ridaya.qa for fraudulent or unlawful purposes;

 use unauthorized payment methods;

 use another person's payment details without authorization;

 attempt to manipulate or exploit pricing or technical errors;

 abuse promotions, discount codes or referral programs;

 attempt to circumvent security or verification measures;

 interfere with the website or its systems;

 use automated methods to place orders where prohibited;

 resell E-Vouchers in violation of applicable terms; or

 provide false, misleading or fraudulent information.

Ridaya.qa may take reasonable action against suspected misuse, subject to applicable law.

18. Intellectual Property

18.1 The Ridaya.qa name, logo, website design, content, text, graphics, software and other

materials are owned by or licensed to Ridaya.qa unless otherwise stated.

18.2 Brand names, trademarks, logos and product names displayed on Ridaya.qa belong to

their respective owners.

18.3 Nothing on Ridaya.qa grants customers any ownership or license to use third-party

trademarks or intellectual property.

19. Privacy and Customer Information

19.1 Ridaya.qa may collect and process customer information necessary to process orders,

deliver E-Vouchers, verify transactions, prevent fraud, provide customer support and

comply with applicable legal obligations.

19.2 Customer information will be handled in accordance with Ridaya.qa's Privacy Policy

and applicable law.

19.3 Where payment processing is carried out by a third-party payment provider, relevant

payment information may be processed by that provider in accordance with its own terms

and privacy policies.

20. Communications

20.1 By placing an order, the customer agrees that Ridaya.qa may contact them regarding

their order, payment verification, delivery, customer service, security checks and other

transaction-related matters.

20.2 Customers are responsible for ensuring that the contact information provided to

Ridaya.qa is accurate and accessible.

21. Website Content

21.1 Ridaya.qa aims to provide accurate information regarding products, denominations,

prices, availability and redemption conditions.

21.2 Product images, descriptions, logos and other information may be provided or

sourced from Brands/Merchants and may be subject to change.

21.3 Customers should rely on the specific product information displayed at the time of

purchase and the applicable Brand/Merchant terms.

22. Force Majeure

Ridaya.qa shall not be liable for delays or failures caused by circumstances beyond its

reasonable control, including but not limited to natural disasters, government actions,

regulatory restrictions, internet or telecommunications failures, payment system failures,

cyber incidents, supplier or Brand/Merchant system failures, strikes, civil disturbances or

other unforeseen events.

23. Changes to These Terms

23.1 Ridaya.qa may update these Terms from time to time to reflect changes in its services,

business practices, technology or applicable legal requirements.

23.2 Updated Terms will be published on Ridaya.qa.

23.3 The version applicable to an order will generally be the version accepted by the

customer at the time the order was placed, subject to applicable law.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable

in the State of Qatar.

Any dispute arising in connection with these Terms or an E-Voucher purchase shall be

subject to the jurisdiction of the competent authorities and courts of the State of Qatar,

subject to any mandatory rights or procedures available to consumers under applicable

law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that

provision shall be interpreted or modified to the extent necessary to make it lawful and

enforceable, where permitted, and the remaining provisions shall continue in full force and

effect.

26. No Waiver

Failure by Ridaya.qa to enforce any provision of these Terms at any time shall not

constitute a waiver of its right to enforce that provision or any other provision in the

future.

27. Entire Agreement

These Terms, together with the applicable product-specific terms, Privacy Policy, Refund

Policy and other policies displayed on Ridaya.qa, constitute the terms applicable to the

customer's use of the website and purchase of E-Vouchers, subject to mandatory provisions

of applicable law.

28. Customer Acceptance

By clicking “Place Order”, “Pay Now”, “Purchase”, “Confirm Order” or an equivalent button,

or by otherwise completing an order through Ridaya.qa, the customer confirms that:

 the customer has read and understood these Terms;

 the customer agrees to be bound by these Terms;

 the customer has reviewed the relevant E-Voucher information and restrictions;

 the customer has provided accurate order and contact information; and

 the customer understands that E-Vouchers are digital products and may be subject

to Brand/Merchant-specific restrictions.

2A. Qatar-Only Service and Customer Eligibility

2A.1 Ridaya.qa provides its products and services exclusively within the State of Qatar.

2A.2 Customers must be physically located in the State of Qatar at the time of placing an

order and using Ridaya.qa's services.

2A.3 Ridaya.qa does not accept orders from, or provide its services to, customers located

outside the State of Qatar.

2A.4 Customers must provide a valid Qatar telephone number (+974) that is active and

accessible for communication, order verification, delivery notifications, customer support

and other transaction-related communications.

2A.5 Ridaya.qa may contact the customer through the registered Qatar telephone number,

including by telephone call, SMS, WhatsApp or other available communication methods,

where reasonably necessary in connection with an order or account.

2A.6 Customers are responsible for ensuring that the Qatar telephone number provided to

Ridaya.qa is accurate, active and accessible throughout the order process and, where

necessary, after delivery.

2A.7 Ridaya.qa reserves the right to place an order on hold, request additional verification

or cancel an order where the customer:

 does not provide a valid Qatar telephone number;

 provides a telephone number that cannot be verified or contacted;

 appears to be located outside Qatar;

 provides inaccurate or misleading information; or

 fails to respond to a reasonable verification request.

2A.8 Ridaya.qa may request reasonable evidence or information to verify the customer's

eligibility, location or transaction where necessary for fraud prevention, payment

verification, compliance or customer protection.

2A.9 Providing a Qatar telephone number alone does not automatically establish that a

customer is physically located in Qatar. Ridaya.qa may use reasonable verification

measures where necessary.

2A.10 Where an order cannot reasonably be verified due to the customer's failure to

provide accurate information or respond to verification requests, Ridaya.qa may delay,

suspend or cancel the transaction, subject to applicable law.

2B. Qatar Delivery and Redemption

2B.1 Unless expressly stated otherwise on the relevant product page, E-Vouchers sold

through Ridaya.qa are intended for use within the State of Qatar and may be subject to

Qatar-specific redemption restrictions imposed by the relevant Brand/Merchant.

2B.2 Customers are responsible for confirming that the E-Voucher is suitable for their

intended use before completing the purchase.

2B.3 Ridaya.qa shall not be responsible where a customer attempts to use an E-Voucher

outside Qatar or at a location, website, application or service that is not authorized to

accept that particular E-Voucher.

2B.4 Any geographical restrictions imposed by the Brand/Merchant shall apply in addition

to these Terms.

4A. Mandatory Qatar Contact Information

For every order, the customer must provide:

 Full Name

 Valid Qatar (+974) Telephone Number

 Valid Email Address

 Accurate Billing/Customer Information

Ridaya.qa may use this information for order processing, delivery, payment verification,

fraud prevention and customer support.

A customer who does not provide the required information may be unable to complete an

order.

28A. Customer Confirmation

By placing an order on Ridaya.qa, the customer confirms that:

1. the customer is physically located in Qatar at the time of purchase;

2. the customer has provided a valid and active Qatar (+974) telephone number;

3. the information supplied to Ridaya.qa is accurate and complete;

4. the customer agrees to be contacted regarding the order and related verification;

5. the customer understands that Ridaya.qa's products and services are provided

exclusively within Qatar; and

6. the customer has reviewed and accepted these Terms & Conditions and the

applicable E-Voucher restrictions

5A. E-Voucher Delivery Failure Due to Technical Issues

7. 5A.1 Ridaya.qa will make reasonable efforts to deliver purchased E-Vouchers

electronically through the registered email address, SMS, WhatsApp, customer

account or other available electronic method.

8. 5A.2 In the event that an E-Voucher cannot be electronically delivered due to a

technical issue, system failure, delivery failure or other technical

circumstance, Ridaya.qa may be unable to resend or reissue the E-Voucher

electronically.

9. 5A.3 In such circumstances, the customer may be required to personally visit the

Ridaya.qa office to collect a printed copy of the purchased E-Voucher.

10. 5A.4 The customer must present reasonable identification and/or order details

sufficient for Ridaya.qa to verify the purchase before the printed E-Voucher is

released.

11. 5A.5 The printed E-Voucher will only be released to the customer or an authorized

person where Ridaya.qa is satisfied with the identity and authorization provided.

12. 5A.6 The customer acknowledges that a technical failure affecting electronic

delivery does not automatically entitle the customer to a cancellation or refund

where Ridaya.qa has successfully processed the purchase and the E-Voucher

remains valid and available for collection.

13. 5A.7 Ridaya.qa shall not be responsible for delays caused by circumstances beyond

its reasonable control, subject always to any rights and remedies that cannot legally

be excluded under applicable law.

14. 5A.8 Customers are responsible for collecting the printed E-Voucher from the

Ridaya.qa office within 7 working days from the date of purchase.